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Returns

 

Faulty Goods
At GD Tech UK we pride ourselves in selling quality products to our customers. However, if your product is found to be faulty, then please e-mail us in the first instance, using our enquiry order form to see if the problem can be rectified so there may be no need to return the product. If however the problem cannot be resolved, please e-mail us using our enquiry order form to obtain a Return Materials Authorisation (RMA) number where you will then have the option to exchange or receive a full refund. Please also include your order number to enable us to deal with your request efficiently.

A Return Materials Authorisation (RMA) number must be obtained from GD Tech UK prior to the return of any material. The RMA number must appear on the outside of the shipping container and on return paperwork included inside the package. Returning merchandise must be shipped within 5 working days of receiving a RMA number from GD Tech UK.

Items should be returned to us in good condition and in its original packaging with all components included .On these provisos, a refund for the goods will be made by the same payment method and to the same card that was used to make the purchase.

We recommend the use of delivery companies such as, Royal Mail Special Delivery to return products to GD Tech UK. This provides an insured method of delivery with tracking and provides you with proof of delivery. No responsibility or refund can be made for items lost or stolen whilst in transit to us.

Software purchased from us is only returnable if the product is found to be faulty.

It is your responsibility to ensure that all personal data is removed before returning products to us. We cannot be held responsible for any loss of data.

When we receive the returned item we will test it and if found to be faulty, we will usually despatch the new item within 2 working days, for in stock items. All refunds will be undertaken within 30 days of return.

If we cannot find a fault or it is unclear where the issue lies, we will contact you via e-mail or phone to discuss the problem further, therefore please make sure you give us a contact telephone number.

Please Note: We do reserve the right to levy a handling charge in the event of the returned goods being "no-fault found".

Returns Address:
Returns Department 
GD Tech UK 
1 Oak Farm Close
Sutton Coldfield 
West Midlands 
B76 1PJ
England

Returns (Non-Faulty Goods)
If you are not 100% satisfied with your purchase, then you have 7 working days from the day after you receive the goods to contact us for a full refund less any delivery costs charged. In this instance, please e-mail us using our enquiry order form to obtain a Return Materials Authorisation (RMA) number. Please also include your order number to enable us to deal with your request efficiently.

A Return Materials Authorisation (RMA) number must be obtained from GD Tech UK prior to the return of any material. The RMA number must appear on the outside of the shipping container and on return paperwork included inside the package. Returning merchandise must be shipped within 5 working days of receiving a RMA number from GD Tech UK.

Items should be returned to us in good condition and in its original packaging with all components included .On these provisos, a refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of return.

We recommend the use of delivery companies such as, Royal Mail Special Delivery to return products to GD Tech UK. This provides an insured method of delivery with tracking and provides you with proof of delivery. No responsibility or refund can be made for items lost or stolen whilst in transit to us.

You can request to return goods after 7 Days with a 30% restocking fee - however this is at the discretion of our Customer Services Team.
Software purchased from us is only returnable if the packaging on the product has not been opened.

It is your responsibility to ensure that all personal data is removed before returning products to us. We cannot be held responsible for any loss of data.

Returns Address:
Returns Department 
GD Tech UK Ltd
1 Oak Farm Close
Sutton Coldfield 
West Midlands 
B76 1PJ
England

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GD Tech UK Ltd

1 Oak Farm Close Sutton Coldfield West Midlands B76 1PJ England
Tel: (+44) 07861 699394